​​​​​​The University has increased its teaching assistants to 1 285 tutors. The tutors are an interface between students and teaching staff. Selected from third-year year level and up, they do well academically, are good communicators and able to identify students needing help. The tutors receive intensive training and professional supervision, in turn gaining a set of skills that hone their potential as future academic staff.​

UJ introduced academic advisors in residences and in approved off-campus accommodation facilities. Under the Academic Excellence Programme, 250 student advisors are serving 2 000 first years in 25 residences. This programme assist students to bridge the gap between their secondary and tertiary education requirements.​